HR Introduces TQM Principles To Boost Service Delivery

The Human Resource,HR, practitioners in ISO have resolved to operationalise Total Quality Management, TQM, principles in all their operations so as to take ISO to be the next positive level in service delivery.

In the last Quarterly Conference of all top HR managers in ISO, which was held in Benin City, Edo State, on 9th and 10th November, 2016, the HR team examined the TQM principles and how to integrate them into their daily practices.

Mrs Abiola Ahagbuje, Ag. General Manager, HR, opened the discussions with her presentation on the history of TQM and the benefits if adopted into ISO HR practice. Three other presentations followed; Chuks Nnaji’s paper was on the concept and philosophy of TQM, while Mrs. Raheema A. Nyako’s paper was on Total Quality and Performance Management. The third presentation by Clem Ezeolisah was on how HR could leverage effective communication to achieve TQM goals in various HR operations.

Before the conference commenced, the team paid courtesy calls on the AGM (Operation), Engr. Kingsley Osuoha and the General Manager (Transmission), Engr. Victor Adewumi, who was represented by the AGM (T), Engr. Madufor John – Madufor.

An 11 – point communique to drive HR performance going forward was later produced. They include;  HR Heads have to internalize TQM principles and must strive to achieve and maintain high quality service delivery through timely and efficient execution of work processes; that job descriptions be drawn and KPIs developed for all staff to enable measurable performances as well as that the present Performance Evaluation processes should be made more objective by introducing other periodic assessment milestones prior to the Annual Appraisal.

It was also resolved, among others, that HR must improve on the use of various communication platforms by providing all information as it relates to assignments through circulars, seminars, group meetings etc. to facilitate employee’s enthusiastic participation in order to deliver more quality services.

To round-off the Quarterly Conference, the HR team hosted a send forth party for Mr Edafe Agbadamashi, Senior Manager (HR), Shiroro Region who would be retiring in December 2016. Mr Agbadamashi commended his colleagues for honouring him with the send forth party and the managements of ISO and TCN for the opportunity to serve in the organisation. 

The HR Team Visiting the Control Room of the Transmission Substation in Benin


Clement Ezeolisa AGM (Public Affairs) ISO.

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